Remote Support Downloads

Download the installer, verify the checksum if you want, then install it normally. When support is actually needed, Bedrock will provide your support key separately.

Current version: v5.11

Platform: Linux

Secret-free public installer

Download Installer Download SHA-256

SHA-256

3b90b26ac318cf771a795477ba98e30c6530404490b7dd1dd1f9dac1124a604d

Raw checksum file: bedrockadvisorygroup.com/agent-support/install-support.sh.sha256

v5.11 keeps the proven v5.8 workflow and fixes status detection after the renamed Bedrock support tailnet.

Install

sudo bash install-support.sh

Download install-support.sh.
Open a terminal in the download location.
Run the install command above.
After install, open Bedrock Support and Update from the app menu for day-to-day support access.

When you actually need support

Best option: open the app menu and search for:

Bedrock Support and Update to update, enable, or disable support

If an older installer is already present, open Bedrock Support and Update and choose the update option first.

If support is being enabled, the script will prompt for your Bedrock support key. We provide that key separately when support is needed.

Terminal fallback: sudo /opt/agent-support/support-on.sh

Optional guided version: sudo support-on.sh --support-key '<key from Bedrock>'