You bought the hardware from Make No Mistakes. Bedrock provides the support to keep your agent running.
Pick what works. Monthly and annual plans are paid in advance and renewed only if you choose to continue.
Fast help for one broken agent.
Restore and stabilize one agent.
Ongoing support, maintenance, and a monthly strategy session.
Private internal AI workflows for businesses ready to improve real work.
Swipe horizontally to compare plans →
| Plan comparison | Pro | Max | Enterprise |
|---|---|---|---|
| Support response within 24 hrs of activation | ✓ | ✓ | ✓ |
| Break/fix support crash, boot, config & connection repair | ✓ | ✓ | ✓ |
| Update rollback | ✓ | ✓ | ✓ |
| Agent health monitoring gateway, messaging, model/auth & cron | ◐ | ✓ | ✓ |
| Monthly agent audit | ✗ | ✓ | ✓ |
| Software updates & version review | ✗ | ✓ | ✓ |
| Security & access review | ✗ | ✓ | ✓ |
| System resource review | ✗ | ✓ | ✓ |
| Monthly status report | ◐ | ✓ | ✓ |
| 30-min agent value session / mo. | ✗ | ✓ | ✓ |
| Weekly implementation session up to 1 hr while actively improving the system | ✗ | ✗ | ✓ |
| Single or multi-agent support | ✗ | ✗ | ✓ |
| Sales & admin workflows | ✗ | ✗ | ✓ |
| Reporting & knowledge systems | ✗ | ✗ | ✓ |
| Client-controlled stack | ✗ | ✗ | ✓ |
| AI roadmap & new integrations | ✗ | ✗ | ✓ |
Standard plans exclude hardware replacement, home internet or WiFi issues, paid third-party account costs, and custom development unless separately scoped.
When you need support, Bedrock connects directly to your machine through a secure, private link. No waiting on instructions over email, no guesswork.
The Bedrock Support App creates a private encrypted network between your machine and Bedrock. Your agent machine gets a private address only accessible to devices you authorize. No ports to open, no firewall changes required. Fully open source and auditable.
When a direct visual session is needed for hands-on agent troubleshooting or Bedrock Support App installation, RustDesk provides a secure remote desktop connection. You stay in control and can end the session at any time.
Your agent relies on services like Anthropic and Google to do its work. If one of those services has an outage, your agent will pause until they are back online. That is not a bug on your end. We monitor for these situations and will let you know what is happening. Check live LLM status →